Returns & Exchange Policy
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in K&M’s store, a valid photo ID is also required.
Return & Exchange Period
All returns must be made within 30 days from the day of purchase. All items must be accompanied by sales receipt, and be in original package. Our 30 day return policy excludes: All air conditioners, heaters, fans, and humidifiers (all seasonal items). No returns on personal hygiene products and vacuums if used.
– All air conditioners, heaters, fans, and humidifiers (all seasonal items). No returns on personal hygiene products and vacuums if used.
– Labor, delivery and/or completed installation services
– Consumable items such as food, drinks and batteries
– Ink/Toner cartridges that have had their factory sealed packaging opened
– Items that are damaged or abused
– Items that are missing accessories such as remote controls, cords and cables
– Etched or otherwise personalized items
– Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
– Non-defective special orders.
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to K&M’s store. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
– US, Canadian or Mexican driver’s license
– US state-issued ID
– Canadian province-issued ID
– Matricula Consular
– US military-issued ID
– US Laser Visa
– US Permanent Resident Card
Returns by Mail
Before shipping any returns, please contact us at email@example.com, subject write “returns” and in the body of your email include a copy of your receipt. We’ll follow up and let you know what to do or you can also drop by the store. If you decide to ship your product, be sure to include your return mailing address, email address, phone number, copy of receipt and all original packaging. Always ship your product using a trackable means, ship or mail the claim to:
K&M Warranty Replacements
151A Nassau Street,
Brooklyn, NY 11222
Including all of the information specified above it will help ensure a prompt processing of your claim.
You’ll need to take care of the shipping costs for shipping it to us. K&M will pay the (tracking included) costs for shipping your replacement (U.S. only). K&M can’t be responsible for lost or missing packages. K&M is not liable for Products that are damaged or lost in transit to K&M.
For online purchases:
Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card will be credited to the gift card.
For in-store purchases:
Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash or debit card without a major credit card logo in an amount greater than $500, or paid for by check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card will be credited to the gift card used.
Promotional Items and Bundles
When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a TV that includes a free Blu-ray player, the total value of the Blu-ray player will be deducted from the refund if the Blu-ray player is not returned with the TV.
When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 bundle savings will be subtracted from your refund.