Order Status and Confirmation
An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an email confirmation within 48 hours (2 business days) of your order (allow longer if you place your order on a Friday or weekend), please email firstname.lastname@example.org subject shipping and we will try to respond to your request right away.
Shipping/Order Processing Days, Times
Our normal shipping and order processing days are Monday through Friday. Please see Shipping and Order Processing Holidays for exceptions.
No orders are processed or delivered on Saturday, Sunday, or major holidays or company closures (listed below). If you place a “Next Day Air” order on Friday before 1PM, PST, your order will be delivered on MONDAY, as Saturday and Sunday do not count as shipping days. If you place a “Next Day Air” order on Friday after 1PM PST, your order will be processed and shipped out on MONDAY and you will receive it on TUESDAY. The same goes for 2nd Day Air and 5-day ground, please do not count the weekends in your delivery time. The 2 and 5 days are business days, not counting Saturday, Sunday or national holidays or company closure days. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:
New Year’s Day (January 1st)
Independence Day (July 4th)
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)
Sorry, we don’t ship outside the USA.